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reachwala

Refund policy

Reachwala's refund policy: money added to your wallet is not refundable to a bank or UPI account. If an order is partial, cancelled or fails, the undelivered share of the charge is credited back to your wallet automatically, in proportion to the quantity not delivered.

  • UPITop up from ₹100
  • No passwordOnly a public link
  • Wallet refundsFor any undelivered quantity
  • Live trackingSynced every 5 minutes

Wallet top-ups

Top-ups are final once credited. Your balance never expires and can be used on any service.

Partial, cancelled and failed orders

Partial: refund = charge × (undelivered ÷ total). Cancelled or failed: full charge back to the wallet.

Refunds are applied automatically when the order status syncs, within about 5 minutes of the provider reporting it.

Drops after delivery

Drops are covered by refill on options with a refill period, not by money refunds.

Payment problems

If UPI was debited but the wallet wasn't credited within 15 minutes, contact support with the UTR number. We reconcile against the payment record.

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